Man and Van Brent Privacy Policy

This Privacy Policy explains how Man and Van Brent collects, uses, shares and protects personal data relating to customers in our service area. It applies to all Man and Van Brent customers, prospective customers, and website visitors who interact with our services in the local area. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws.

Who We Are

Man and Van Brent is a removals and transport service operating in the Brent area and surrounding locations. For the purposes of data protection law, Man and Van Brent is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services.

Personal Data We Collect

We collect and process different types of personal data when you contact us, request a quote, make a booking, use our services, or interact with us online or offline. The types of data we may collect include:

Identification and contact details such as your name, address, service addresses for collection and delivery, email address, and contact preferences.

Booking and service information such as requested dates and times, details about the property and access, inventory or description of items to be moved where relevant, and any special instructions.

Payment and billing information such as information necessary to process payments and issue invoices. Where we use external payment processors, they may collect card details on our behalf. We do not store full card details on our own systems.

Communications data including records of your communications with us, such as emails, contact form submissions, phone call notes, and any feedback or complaints.

Website and technical data such as IP address, browser type, device information, and information about how you use our website. This may be collected through cookies or similar technologies where permitted by law and your browser settings.

How We Collect Personal Data

We collect data directly from you when you contact us by phone, online forms, or other channels to request information or make a booking. We may also collect data when you use our website, communicate with us about a job, or respond to our marketing communications. In some cases, we may receive data from third parties, for example referral partners or comparison platforms, where you have agreed for your details to be shared with us for service purposes.

Lawful Basis for Processing

We only process personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, the lawful basis may be:

Contract: To take steps at your request before entering into a contract with you and to perform our contract with you, for example to provide quotations, confirm bookings, schedule and deliver moving services, and handle payment and billing.

Legitimate interests: To pursue our legitimate business interests, provided these are not overridden by your rights and interests. This may include managing our relationship with you, improving our services, ensuring the security of our systems, and handling customer queries or disputes.

Legal obligation: To comply with legal and regulatory obligations, such as keeping certain financial and tax records or responding to lawful requests from authorities.

Consent: Where required by law, for example for certain types of marketing communications, we will ask for your consent and rely on that consent as the lawful basis. You can withdraw consent at any time.

How We Use Personal Data

We use your personal data for the following purposes:

To provide quotations and respond to service enquiries in relation to our man and van and removals services in the Brent area.

To set up, manage and deliver your booking, including arranging staff, vehicles and logistics, and communicating with you about timing and access details.

To process payments, issue invoices and manage any refunds or adjustments.

To communicate with you about your booking, service updates, problems or delays, and post-service feedback.

To manage our business operations, including record-keeping, accounting, quality control and staff training.

To improve our services, website functionality and customer experience, for example by analysing how customers use our website and services.

To send marketing communications about our services where permitted by law and, where required, with your consent. You can opt out of marketing at any time.

To handle complaints, disputes or legal claims, and to protect our rights, property and safety and those of our staff and customers.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with trusted third parties who act as processors on our behalf, or who act as separate controllers where appropriate. These may include:

IT and hosting providers who host our website, email and business systems.

Payment service providers who process payments securely on our behalf.

Accountants and professional advisers who assist us in meeting our financial and legal obligations.

Service support providers such as customer relationship management tools or communication platforms.

Where required, regulatory bodies, law enforcement or other authorities, if we are under a legal obligation to disclose personal data.

We require our processors to keep your data secure, to use it only in accordance with our instructions and for the purposes we specify, and to comply with applicable data protection laws.

International Transfers

Where we use service providers or systems located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include using countries that have been deemed to provide an adequate level of protection, or using standard contractual clauses or other approved safeguards.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations. Typical retention periods are as follows:

Booking and service records are generally kept for a period that allows us to deal with enquiries, complaints or potential legal claims, and to meet tax and accounting requirements.

Financial and invoicing data is kept for the period required by law for tax and accounting purposes.

Marketing data is kept for as long as you remain subscribed or otherwise actively engaged with our communications, unless you opt out or request deletion sooner.

When personal data is no longer needed, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These include:

Right of access: You can request a copy of the personal data we hold about you and information about how we use it.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.

Right to restriction of processing: You can ask us to restrict the use of your data in certain situations, for example while we are investigating a concern about accuracy.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data based on legitimate interests, and you can always object to the use of your data for direct marketing.

Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

How To Exercise Your Rights

If you wish to exercise any of your rights, or have questions about how we handle your personal data, you can contact us using the details on our website or any communication method we provide to customers. We may need to confirm your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Complaints

If you are unhappy with how we use your personal data, we encourage you to contact us first so that we can try to resolve your concern. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include restricting access to personal data to staff and processors who need it for their roles, maintaining suitable security on our systems, and training staff on data protection responsibilities. While we strive to protect your personal data, no system can be completely secure, and you share information with us at your own risk.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. The updated version will apply from the date it is published. We recommend that you review this page periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van Brent Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 51 Wembley Park Dr
Postal code: HA9 8HE
City: London
Country: United Kingdom

Latitude: 51.5615040 Longitude: -0.2876130
E-mail:
[email protected]

Web:
Description: Get in touch with us as soon as possible to book our Brent, NW1 man and van removal services. Hesitate no more and benefit from our expertise!
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