Man and Van Brent Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man and Van Brent provides removal, transport and related services to private and business customers in the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests and or pays for the services.

Services means any man and van, removal, transport, loading, unloading, packing, unpacking, storage delivery or associated services provided by us.

Goods means the items or property which are to be moved, transported, handled, stored or otherwise dealt with by us as part of the services.

Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written or verbal confirmation of your booking.

We, us and our means Man and Van Brent.

2. Scope of Services

We provide man and van and removal services, including the loading, transport and unloading of goods between locations within our service area and elsewhere in the United Kingdom, as agreed at the time of booking.

Any description of services given by us is for general guidance only and does not form part of the contract unless expressly confirmed in writing. We reserve the right to decline any booking at our discretion.

3. Booking Process

Bookings may be made by you by telephone, online form or any other method we make available. A booking is not confirmed until we have accepted it and provided confirmation of the date, time, service description and price.

You are responsible for ensuring that all details provided at the time of booking are accurate and complete, including the collection and delivery addresses, access details, parking arrangements, the nature and volume of goods, and any special handling requirements.

If you subsequently become aware that any details given at the time of booking are incorrect or incomplete, you must inform us as soon as possible. We reserve the right to adjust the quoted price or change the service arrangements to reflect any such changes, or to cancel the booking where necessary.

We may request additional information about your property access, including floor levels, lifts, staircases, low ceilings, restricted entrances, or other potential obstacles, so that we can plan the services and allocate suitable resources.

4. Quotations and Pricing

Any quotation provided by us is based on the information you supply at the time of enquiry and is subject to these Terms and Conditions. Quotations may be given as a fixed price or on an hourly rate basis, as specified by us.

We reserve the right to revise a quotation or charge additional fees if:

1. The information you supplied was inaccurate or incomplete.

2. The work is materially different from that described at the time of booking.

3. Access to the property is significantly more difficult than indicated.

4. Additional services are requested on the day which were not included in the original quotation.

Our prices do not include any tolls, congestion charges, parking charges, permits or fines. These may be added to your final invoice where incurred in the performance of the services.

5. Customer Responsibilities

You are responsible for:

Ensuring that you have full authority to move the goods and that they are properly prepared, packed and labelled where necessary.

Arranging suitable parking for our vehicles at collection and delivery locations, including any permits required. Any penalties or costs arising from inadequate parking arrangements may be added to your charges.

Ensuring that the property is accessible, and that stairways, lifts and corridors are clear and suitable for moving the goods.

Being present or represented at the collection and delivery addresses at the agreed times to supervise and sign for the services. If you are not present, you agree that our assessment of the work carried out shall be final.

Complying with all applicable laws and regulations in relation to the goods and the premises, including health and safety and waste regulations.

6. Payments and Charges

Payment terms will be notified to you at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion or in advance, depending on the nature of the services.

We accept payment by the methods we specify from time to time. Cash payments may be accepted only if agreed in advance. For hourly rate bookings, charges will apply from the time our team arrives at the collection address until the completion of unloading at the final destination, subject to any minimum charge stated.

If payment is not made in accordance with the agreed terms, we reserve the right to:

1. Suspend or refuse to carry out the services.

2. Charge interest on overdue amounts at the statutory rate.

3. Retain possession of goods until payment is received in full, exercising a lien over the goods if necessary.

7. Cancellations and Amendments

You may cancel or amend your booking subject to the following conditions.

If you cancel more than a specified period before the scheduled service time, which we will tell you at booking, any deposit paid may be refunded or transferred at our discretion.

If you cancel within a shorter period before the scheduled service time, we may retain part or all of your deposit or charge a cancellation fee to cover our costs and lost opportunity.

If you amend your booking, including changes to date, time, addresses, volume of goods or services required, we will try to accommodate the changes but cannot guarantee availability. Amended bookings may be subject to revised pricing.

If our team attends the agreed address and is unable to carry out the services for reasons outside our control, including your absence, lack of access or lack of parking, this may be treated as a late cancellation and a call out or minimum charge may apply.

8. Access and Parking

You must ensure adequate access and safe parking for our vehicles as close as reasonably possible to the entrances of the collection and delivery addresses. Any parking restrictions, loading bays, height limits or other constraints must be disclosed at the time of booking.

If safe and legal parking is not available, we may either refuse to carry out the services or park where you direct us at your risk. Any parking charges, penalties or enforcement costs incurred in carrying out the services may be added to your invoice.

We are not responsible for delays or additional time arising from poor access, long carrying distances, or unsuitable parking arrangements, and additional charges may apply where this results in extra labour or time.

9. Items Excluded from Transport

We will not carry or handle any goods which are dangerous, illegal, explosive, corrosive, flammable, perishable or otherwise hazardous, including but not limited to gas cylinders, fuel, chemicals, firearms, ammunition, live animals, controlled substances or any other items prohibited by law.

We do not accept responsibility for jewellery, cash, securities, important documents or other valuables, and you are advised to carry such items yourself. If any such excluded items are transported without our knowledge, they are carried entirely at your risk and we accept no liability for loss, damage or consequences arising.

10. Packing and Protection of Goods

Unless we have agreed to provide packing services, you are responsible for ensuring that goods are adequately packed, protected and ready for transport. Fragile items such as glass, mirrors, electronics and antiques should be suitably wrapped and clearly marked as fragile.

We may refuse to move goods that are not properly packed or which we consider unsafe to handle. Where we agree to move such items at your request, this is entirely at your risk and our liability for any resulting loss or damage is excluded, to the fullest extent permitted by law.

11. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property arising from our negligence or breach of contract is limited as follows.

We are not liable for any loss or damage unless you notify us in writing as soon as reasonably possible and, in any event, within a reasonable time after the completion of the services.

Our total liability for loss or damage to goods, whether caused by negligence, breach of contract or otherwise, is limited to a reasonable amount having regard to the value of the goods and the price paid for the services. We are not liable for any loss where the goods are already damaged, poorly packed by you, or where the damage arises from inherent defects, wear and tear, or circumstances beyond our reasonable control.

We are not liable for indirect or consequential losses, including loss of profit, loss of use, loss of enjoyment, or any losses arising from delays, missed appointments or failure to meet specific times, whether or not we were informed of the possibility of such losses.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other liability which cannot be excluded or limited under applicable law.

12. Delays and Events Beyond Our Control

We will use reasonable endeavours to carry out the services at the agreed times. However, timescales are estimates only and not guaranteed. We are not liable for delays or failure to perform the services where caused by events beyond our reasonable control, including but not limited to traffic congestion, road closures, weather conditions, accidents, breakdowns, public transport disruption, acts of third parties, or industrial action.

If an event beyond our control occurs, we will notify you as soon as practical and, where possible, agree a revised time or date for the services. If we are unable to perform the services within a reasonable time due to such an event, either party may cancel the contract and our liability will be limited to the refund of any amounts paid for services not provided.

13. Waste, Disposal and Environmental Regulations

We operate in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier and will only remove unwanted items or rubbish where this has been specifically agreed as part of the services.

You must not ask us to remove or dispose of any hazardous, regulated or prohibited waste, including electrical waste that requires specialist treatment, asbestos, chemicals, medical waste or any materials for which we are not licensed or equipped. Where such items are presented to us, we may refuse to take them and you remain responsible for their lawful disposal.

Any disposal or recycling services we provide will be carried out using appropriate facilities and in line with applicable regulations. Additional charges may apply for disposal, recycling or specialist handling. You are responsible for ensuring that any items you ask us to remove are lawfully yours to dispose of.

14. Insurance

We maintain insurance cover appropriate to our business, subject to policy terms, conditions and exclusions. Our liability to you will not exceed the limits of such cover and the limitations stated in these Terms and Conditions.

You are strongly advised to arrange your own additional insurance for your goods during removal and transport, particularly for high value or fragile items.

15. Complaints

If you have any concerns or complaints about our services, you should raise them with us as soon as possible, preferably on the day of service so that we can seek to resolve them promptly. Any claims for loss or damage must be made within a reasonable time and supported by suitable evidence, such as photographs and proof of value.

We will investigate your complaint and aim to respond within a reasonable time. Our decision on any claim will take into account the terms of this agreement, the condition and packing of the goods, and any contributory factors.

16. Data Protection and Privacy

We will collect and process personal information about you where necessary to manage your booking and provide the services. We will handle such information in accordance with applicable data protection laws and only for legitimate business purposes, such as administration, billing and customer service.

We will not sell your personal data to third parties. We may share information with our employees, contractors or insurers where required to perform the services or handle any claims.

17. Termination

We may terminate the contract or suspend the services immediately if:

1. You fail to make payment when due.

2. You materially breach these Terms and Conditions.

3. We reasonably consider that carrying out the services would be unsafe, unlawful or otherwise inappropriate.

On termination, you will remain liable for any charges incurred up to the date of termination and any additional costs reasonably incurred by us as a result.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, understandings or agreements. No variation of these Terms and Conditions shall be effective unless agreed by us in writing.



  • High quality
    High quality
    for the best price!
    The best protection for your personal items!
    BOOK NOW

Hire Our Affordable Man and Van Services at Pocket-friendly Prices Today!

So if you're considering making a move in Brent, you should definitely consider our wide range of solutions. Whether you're moving a home or an office, we always go the extra mile, providing man and van options that aren't just affordable but high quality as well. We've been doing this for years, and all of our staff have the experience and skills needed to get the job done. We've built up a thoroughly positive reputation, and that means you can depend on us to get the job done. So to save money, time and stress on your relocation, call our man and van Brent company – the professionals across NW1 region.

Save

Save

Save

Save

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Brent Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 51 Wembley Park Dr
Postal code: HA9 8HE
City: London
Country: United Kingdom

Latitude: 51.5615040 Longitude: -0.2876130
E-mail:
[email protected]

Web:
Description: Get in touch with us as soon as possible to book our Brent, NW1 man and van removal services. Hesitate no more and benefit from our expertise!
Back To Top